If you have Mission critical business account with us or if you received a written VIP notification you can call us 24 x 7 on mobile, your request has high priority.
The standard response time is 24 hours but our support team answer to any request as soon as it is possible.
Please use this form only if you are our client. For general enquiries please use the contact page.
To send your support request please fill and send the form below:
Olala.com.au (tm) is one stop solution provider for business. Olala.com.au offer a broad range of services and products that allow to any business or professional to get more clients and to increase the revenue.
Please find below the most common problems which you may encounter.
Credit card charge authorisation
Q. How to manage my account?
A. To manage your account follow the link: http://audomains.sydneywebs.com and go to [Account Manager].
Once you are into your account you can update your details (contact, support, billing) and you can change your password. You can update domain name details (name servers). You can lock/unlock or park your domain name and you can retrieve the domain name password. You can buy check availability and buy new domain names.
Q. How to renew my domain?
You will begin to receive notification 45 days before your domain name will expire. Login into your account and renew it. Credit card are accepted via secure connection.
Q. How to manage my account?
A. We provide hosting in Australia, USA, UK and Singapore servers. Your account may be one any of them. Please look for the welcome email we sent to you at the time your account was setup. Please follow the instructions from that email
Once you are into your account you have full control over your files and database, you can access reports about visitors of your website and much more. The system is based on cPanel.
Q. How to upgrade/downgrade/cancel a hosting plan?
A. You can change your plan anytime. To get full information please follow the link: http://sydneywebs.com
If you wish to cancel your account you may get a refund based on your specific plan and payments. For full details please read more.